RETURNS AND EXCHANGES
Thank you for shopping at Floating Dock Clothing! We value your business and aim to provide a hassle-free shopping experience. Below is our updated returns and exchanges policy.
Eligibility for Returns and Exchanges
We do not accept returns or exchanges since each item is printed on demand when ordered. However, if your order arrives with a defect, misprint, or quality issue, we are happy to provide a replacement.
Reporting Defects, Misprints, or Quality Issues
If there is an issue with your order, please follow these steps:
- Contact Us: Email us at support@floatingdockclothing.com within 15 days of receiving your order.
- Provide Details: Include your order number, a description of the issue, and, if possible, a photo of the defect or misprint to help us resolve the matter quickly.
- Resolution: Once the issue is confirmed, we will send a replacement at no additional cost.
Why We Don’t Accept Returns or Exchanges
Since each item is custom-printed when ordered, we are unable to accept returns or exchanges for reasons such as incorrect size or a change of preference. Please review size charts and product details carefully before completing your purchase.
Shipping Costs for Replacements
If the issue is due to a defect, misprint, or error on our part, we will cover the cost of shipping the replacement item to you.
Customer Support
If you have any questions, concerns, or need further assistance, please email us at support@floatingdockclothing.com. Our team is here to help and will respond promptly.
Thank you for choosing Floating Dock Clothing! We appreciate your support and look forward to serving you again.